Frequently Asked Questions
What is Is Open At?
Is Open At is a free booking platform that lets businesses create their own booking page where customers can reserve courts, rooms, or appointments online.
How much does it cost?
The platform is completely free to use. We only charge a 3.6% service fee on online card payments. Cash or in-person payments are 100% yours.
Do my customers need an account to book?
No. Customers can make bookings without creating an account — zero friction for them, more bookings for you.
Can customers cancel their own bookings?
Yes. Customers can self-service cancel their bookings according to the cancellation policy you set for each resource.
How do online payments work?
We use Stripe to process online card payments securely. You connect your own Stripe account and receive payouts directly. Our 3.6% fee is deducted automatically.
What is the waitlist feature?
When a time slot is fully booked, customers can join a waitlist. If someone cancels, the next person in line is automatically notified by email — no manual work needed.