Terms of Service

By using Is Open At (“the Platform”), you agree to these Terms of Service. Please read them carefully.

Service Provider

The Platform is operated by:

Livegames Kft. Registered seat: 1183 Budapest, Vajk utca 18., Hungary Company registration number: 01-09-380396 Tax number: 29135125-1-43 EU VAT number: HU29135125 Email: info@nevezz.hu

About the Platform

Is Open At is a booking platform available at isopenat.com (also available as mostszabad.hu for the Hungarian market). It enables businesses and service providers (“Organizations”) to create booking pages where their customers (“Customers”) can reserve courts, rooms, appointments, or other bookable resources online. We facilitate the booking process between Organizations and their Customers.

Accounts

Organizations must create an account to use the Platform. You are responsible for maintaining the security of your account and for all activities that occur under it. You must provide accurate and up-to-date information when creating an account.

Customers can make bookings without creating an account.

Bookings and Cancellations

Bookings are subject to the cancellation policies set by each Organization. Each Organization is responsible for defining its own cancellation rules, including refund conditions and deadlines.

Customers can self-service cancel their bookings according to the cancellation policy set by the relevant Organization. Refunds for cancelled bookings are processed according to the Organization’s policy and Stripe’s processing timelines.

The booking contract is between the Organization and the Customer. We are not a party to this contract and are not responsible for the services provided by Organizations to their Customers.

Payments

Online card payments are processed securely by Stripe, Inc. Organizations connect their own Stripe account and receive payouts directly from Stripe.

A 3.6% service fee is charged on online card payments processed through the Platform. This fee is deducted automatically by the Platform. This service fee is separate from and in addition to Stripe’s own transaction fees.

Cash, bank transfer, or other in-person payments arranged directly between Organizations and their Customers are not processed through the Platform, and no service fee applies to these payments.

Organizations are solely responsible for their own tax obligations, including issuing invoices and collecting applicable taxes.

Waitlist

When a time slot is fully booked, Customers can join a waitlist. If a booking is cancelled, the next person on the waitlist is automatically notified by email. Joining a waitlist does not guarantee a booking.

Organization Responsibilities

Organizations are responsible for:

• The accuracy of the information displayed on their booking pages (availability, pricing, descriptions)
• Setting appropriate cancellation policies for their resources
• Complying with all applicable laws and regulations in their jurisdiction
• Their contractual obligations to their Customers
• Issuing invoices and handling tax obligations related to the services they provide

Prohibited Use

You may not use the Platform to:

• Violate any applicable law or regulation
• Infringe the rights of others
• Upload or distribute malicious software or harmful content
• Attempt to gain unauthorized access to the Platform or its systems
• Interfere with or disrupt the Platform’s operation
• Use the Platform for any fraudulent or deceptive purpose
• Scrape, data mine, or use automated tools to extract data from the Platform without our prior written consent

Intellectual Property

The Platform, including its design, code, features, and branding, is the property of Livegames Kft. and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Platform without our prior written consent.

Organizations retain ownership of their content (business descriptions, images, pricing information) uploaded to the Platform. By uploading content, Organizations grant us a non-exclusive, worldwide license to display and distribute that content as necessary to operate the Platform.

Availability and Maintenance

We aim to provide continuous access to the Platform, but we do not guarantee uninterrupted availability. The Platform may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, update, or discontinue features of the Platform at any time. We will make reasonable efforts to notify affected Organizations of significant changes.

Limitation of Liability

The Platform is provided on an “as-is” basis. To the fullest extent permitted by law:

• We are not liable for disputes between Organizations and their Customers.
• We are not liable for payment processing issues handled by Stripe, Inc.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• We are not liable for any loss of revenue, data, or business opportunity arising from service interruptions.
• Our total liability to you for any claim arising from or related to the Platform shall not exceed the total service fees you have paid to us in the 12 months preceding the claim.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct.

Account Suspension and Termination

We may suspend or terminate an Organization’s account if:

• The Organization violates these Terms of Service
• The Organization’s use of the Platform poses a risk to the Platform’s security or other users
• Required by law or a court order

Where possible, we will provide reasonable notice before suspension or termination and give the Organization an opportunity to remedy any breach. In cases of serious or repeated violations, we may terminate access immediately.

Organizations may request account deletion at any time by contacting us at info@nevezz.hu. We will process the deletion within 15 days.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Hungary. Any disputes arising from or in connection with these Terms that cannot be resolved amicably shall be submitted to the competent courts of Hungary.

For consumers residing in the European Union, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence. EU consumers may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the “Last updated” date at the top of this page. If the changes are significant, we will notify registered Organizations by email. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

Contact

For questions about these Terms of Service, please contact us at info@nevezz.hu.